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Managing Up or Managing Difficult Conversations Across Hierarchies
By Jessica Meyer, MBA, Assistant Manager, Workforce Development, Spectrum

This workshop will introduce you to a simple model for giving feedback that can be applied in many contexts, including when you must "manage up." Participants will have the opportunity to practice using this tool in feedback scenarios.


By the end of this session, participants will be able to:

-  Enumerate the principles of giving effective feedback

-  Adjust feedback to different communication styles, and

-  Give effective feedback in challenging situations


Instructor: Lars Osterberg, MD, MPH, Professor (Teaching) of Medicine (Primary Care and Population Health) at Stanford School of Medicine; Co-director of Stanford Medicine Teaching and Mentoring Academy